Krykiya Privacy Policy — Our Commitment to Protecting Your Information

1Introduction — Who We Are and Why This Policy Exists

Krykiya is an online gaming and entertainment platform built for users in Bangladesh. We believe that trust is one of the cornerstones of a great platform — and that trust starts with our commitment to protecting your data.

The purpose of this Privacy Policy is to clearly explain what data Krykiya collects, why it is collected, and how it is used and kept secure. We do not and will not sell your information to any third party.

Krykiya's Privacy Policy is built on international best practices in data protection. Our goal is to ensure you always feel completely safe and at ease whenever you visit our platform.

2What Information We Collect

Krykiya collects information through various means and for various purposes. A detailed breakdown is provided below:

3Why We Collect Your Information

Krykiya only collects data for specific and legitimate purposes. Nothing beyond what is necessary is retained. The main reasons are:

• Account Creation & Management: To complete your registration and keep your profile accurate and up to date.
• Age & Identity Verification (KYC): To prevent access by individuals under 18 and to protect against fraud.
• Transaction Processing: Accurate information is required to process deposits and complete withdrawals.
• Ensuring Security: To prevent unauthorized access, multiple accounts, and fraudulent activity.
• Service Improvement: To analyze usage patterns and improve your experience.
• Legal Obligations: To comply with anti-money laundering regulations and other regulatory requirements.
• Customer Support: To assist you quickly and effectively in resolving any issues.

4How Your Data Is Used

Krykiya uses the collected information for the following purposes:

• To keep your account access secure and straightforward.
• To verify transactions and ensure withdrawals are completed promptly.
• To send relevant bonus and promotional offers — but only if you have notifications enabled.
• To personalize your gaming experience and help you find your preferred games faster.
• To ensure responsible gaming — and to alert users in cases of unusual activity.
• To identify and resolve technical issues on the platform.

We never sell or share your data with advertising third parties. Your profile data is never used for commercial purposes outside Krykiya.

5Who Your Data Is Shared With

Krykiya may share your information with third parties only in limited circumstances and under strict conditions:

• Payment Processors: bKash, Nagad, Rocket — only the information necessary to complete each transaction.
• Legal Authorities: When required by court order or government directive.
• Anti-Fraud System: Minimum necessary data shared with technology partners for fraud prevention.
• Anti-Money Laundering: To meet legal obligations required by regulatory authorities.

6Data Protection Practices

Krykiya follows the highest industry standards to keep your data secure. Our security measures include:

• SSL/TLS Encryption: All data transfers on the website and app are encrypted.
• Password Hashing: Your password is never stored in plain text — advanced hashing algorithms are used at all times.
• Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
• Firewall & Intrusion Detection: Active monitoring at the server level to prevent unauthorized access.
• Data Encryption (at rest): Sensitive information stored in the database is also encrypted.
• Regular Security Audits: Regular security testing conducted by external experts.

Please note that no method of transmission over the internet is 100% secure. Never share your password with anyone, and use caution when connecting to public Wi-Fi.

7Cookie Policy

Krykiya uses cookies on its website. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: Required to maintain login sessions and keep the site functioning properly. Disabling these will cause the site to stop working.
• Functional Cookies: Remembers your language preference and display settings.
• Analytics Cookies: To understand how often pages are visited — without identifying any individual user.
• Security Cookies: To detect and prevent fraudulent activity.

You can delete or block cookies at any time through your browser settings, though some site features may become limited as a result.

8How Long We Retain Your Data

Krykiya does not retain data longer than necessary. Our general retention rules are:

• Account Information: For the lifetime of the account and 5 years after closure (as required by law).
• Transaction Records: 5 years — as required under anti-money laundering regulations.
• KYC documents: 5 years after account closure.
• Log Files & Device Information: Up to 1 year.
• Cookie Data: 1 day to 1 year, depending on the cookie type.

Once the retention period expires, your data is securely deleted or permanently anonymized.

9Your Rights

As a Krykiya user, you have the following rights over your own data:

To exercise any of your rights, please contact our support team. We aim to respond within 7 business days.

10Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Response Time: 7 business days
• Privacy Complaints: Final response within 30 days